Shopping Guide

How to order?

You can place an order in the SANITINO online store 24 hours a day, 7 days a week via our website. It's very simple; just follow a few steps.

1. First, select the products you are interested in. In the top menu on our homepage, you will find all products sorted by categories. You can also search for a product using the search field. Then, add the selected product to your cart. You can continue shopping or proceed to checkout.
2. Go to your cart and review your order. At this stage, you can enter a discount code. If everything is correct, proceed to checkout by clicking the "Continue" button.
3. Choose your preferred shipping and payment method. All additional costs are displayed here.
4. Enter your personal information and address. This information is necessary to complete the order and will not be used for any other purpose.
5. Review your order again and make sure to read and agree to the terms and conditions and the privacy policy. If everything is correct, click the "Order and Pay" button.

Order as a guest or create an account?

You can order as a guest or create a customer account. Having your own account offers the following benefits:

• You can view your previous orders
• You can create a wish list
• Your information is saved after the first use, so you don't need to enter it again

How do I know if my order has been received?

After completing the verification process, you will receive an email confirming your order. If you do not receive a confirmation email, please contact us so we can send it to you as soon as possible.

Can I change my order?

You can change your order until it is prepared for dispatch. Contact us as soon as possible at info@sanitino.se and provide your order number. Orders that have already been processed cannot be changed, but they can be returned immediately after receipt.

Can I cancel my order?

You can also cancel your order for free until it is prepared for dispatch. The cancellation request is best sent by email to info@sanitino.se with your order number so that the request is in writing. This will cancel your payment obligation. Orders that have already been processed cannot be canceled, but the products can be returned immediately after receipt.

Once your order has been processed and shipped, you will receive an invoice by email. This electronic invoice fully replaces a paper invoice. Please keep it in a safe place. It also serves as a warranty for the purchased products.

 

If you have not received your invoice, contact us immediately so that we can send it to you as soon as possible.